A set of terms and conditions describes part of a digital service. To review the business, it is also necessary to understand what happens when a customer registers, orders, pays, receives the service or requests a refund.
For a marketplace, identify the platform, the customer, the underlying service provider and the payment provider separately. Trace who makes each promise, receives funds, performs the service and handles a complaint. A payment-gateway agreement should be read alongside those operational facts.
The same approach applies to information: what is collected, for what purpose, where it is stored and which vendors receive it? Bring the privacy notice, registration screens, vendor contracts and a description of the actual data flow.
Regulatory scope depends on the actual activity and relevant framework. A label in the interface, a disclaimer or a consent checkbox should not be treated as the conclusion of that review. Our preparation guide sets out the records and questions to assemble before discussing a launch or product change.
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Official reference points
This article is for general informational purposes only and does not constitute legal advice. Laws and procedures referenced here can change, and how they apply depends on individual facts. For guidance on a specific situation, consult a qualified lawyer.